Avaya POM Pluggable Data Connector POM PDC

The Proactive Outreach Manager Pluggable Data Connector ( POM PDC) is a Dialog Designer or Avaya Aura ® Orchestration Designer plug-in and extends the Dialog Designer or Avaya Aura ® Orchestration Designer application’s capability to interface and integrate with Proactive Outreach Manager (POM) using the core functionality of the PDC framework. It implements the functionality of seamless connectivity with POM for various type of data exchange, and establishes a connection between the VXML application and the POM server for information access and update. The PDC is similar to the Connection Technology Inc (CTI) connector and the IC connector. It extends the functionality of the Data node palette of Graphical Call flow editor in Dialog Designer or Avaya Aura ® Orchestration Designer, and provides following nodes to execute custom action for POM servers:

  • Update disposition
  • Add contact info
  • Add contact to running job
  • Get contact info
  • Update contact attribute
  • Get contact attribute
  • Add to DNC List
  • Remove from DNC List