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How to improve your Customer experience?
March 17 @ 10:00 - 11:30
Free
ORGANIZER
KPMG Vietnam
Consulting – IT Advisory & Digital Innovation
Target Audience of Webinar
Head of Sales
Application Manager for CRM
The new normal is transforming consumer behavior faster than any other part of your business. Businesses regardless of industries will need to understand this phenomenon and quickly adopt to change. In this Digital Chats session, we will discuss about the current trend and how to improve your customer experience by leveraging digital technology
TOPICS
– The “Digital customers”
– Customer journey map
– Improve your services to maximize – CX with Digital
– Transform with Microsoft D365 CRM
For any additional information, please contact us:
Ms. Uyen: uyenmnguyen@kpmg.com.vn
Ms. Giang: gknguyen@kpmg.com.vn
Speakers
Nguyen Tuan Hong Phuc
Phuc Nguyen is an seasoned veteran with over 17 years of hands-on management consulting experience in the areas of customer experience transformation, operating model design, process redesign and improvement, supply chain management, procurement, performance improvement and business transformation. Prior to KPMG Vietnam, Phuc has worked for several Big4 companies and Management consulting firms in Vietnam and Netherlands
Nguyen Thi Tram Anh
Tram Anh has over 16 years of experience in ERP implementation across different tier 1 solutions. She led many of the largest ERP transformation programs within Vietnam, including the first Cloud transformation in ASPAC
Nguyen Ngoc Thao Hieu
Thao Hieu has more than 20 years working in IT field by co-operating with some well-known alliances related to its such as Oracle, SAP and Microsoft. She has professional in consulting ERP, CRM and Human Capital Management solutions. She also has achieved MBA International Consulting Management in Germany.
Do Thi Hong Van
She brings over 14 years of IT advisory & Customer relationship management (CRM), Quality control, system development, integration and implementations with over 10 of those years associated with technical leadership, solution architect and project management responsibilities. She has been in varied industry sectors like IT, Oil, Gas, Broker, Securities, Retail, Customer service, Manufacturing (plastic, medicine), Insurance, Real Estate, this give her diverse range of skills enabling to provider versatile Customer Relationship Management solution. She delivered quality outputs including response to complex customer queries, solution presentation and demonstration, to address customer business needs and challenges for business strategy and process improvement. She manage and implemented top-tier CRM, ERP, CDP products like Oracle, Microsoft NAV, Microsoft CRM, Microsoft Dynamics 365 & Power Apps platform, Customer Insight
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