Customer Service Specialist (French)

binance-logo-1
  • Full Time
  • HCM

Website Binance

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

  • Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers.
  • Handle customer enquiries, advices and suggestions via email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
  • Handle customer complaints, any special cases or ad hoc tasks.

Requirements

  • College degree or above; proficient in French with a fluency in English or Vietnamese at the same time. Candidates must hold relevant language level certificate.
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for customer service industry and can accept to work under different work shifts, including night shift.(9:00-18:00, 12:00-9:00, 9:00-21:00, 21:00-9:00)

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire

To apply for this job please visit www.binance.com.

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