- Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers.
- Handle customer enquiries, advices and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.
- College degree or above; proficient in French with a fluency in English or Vietnamese at the same time. Candidates must hold relevant language level certificate.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for customer service industry and can accept to work under different work shifts, including night shift.(9:00-18:00, 12:00-9:00, 9:00-21:00, 21:00-9:00)
Working at Binance
To apply for this job please visit www.binance.com.