Junior Customer Support, team Krystal

logo-kyper
  • Full Time
  • HN

Website Kyber Network

About Kyber Network

Kyber is a blockchain-based liquidity hub that connects liquidity from various protocols and sources to provide the best rates to takers such as DApps, aggregators, DeFi platforms, and retail users. Anyone can contribute liquidity to Kyber and Dapps can integrate different protocols depending on their liquidity needs. Kyber enables developers to build innovative applications, including instant token swap services, payment flows, and financial DApps — creating a world where any token is usable anywhere and delivering a sustainable liquidity infrastructure for DeFi.

Kyber is powering more than 100 integrated projects and has facilitated over US$5 billion worth of transactions since its inception. As the leading liquidity infrastructure for DeFi, Kyber is being used by many projects around the world for their liquidity needs.

Our mission: Better Finance for eeryone

Our vision: Decentralize digital asset trading using blockchains

Our values: Innovation-focus. Technology-driven. Integrity.

Are you on the same page with us? Welcome to Kyber!

Job Location: Hanoi (Vietnam)

Responsibilities:

  • Project: Krystal: https://krystal.app/
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Provide “omnichannel” support (chat, emails, calls, social media, and forum)
  • Meet personal/team’s targets
  • Keep records of issues/problem for further investigation
  • Follow communication procedures, guidelines, and policies
  • Work with managers on clients’ feedback
  • Must be flexible in working schedule and responsive to messages from managers and team members. This includes answering urgent questions outside of normal working hours

Requirements:

  • Good command in English (Especially in Reading and Writing)
  • Good computer skills (familiar with MS Office & Google applications).
  • Experience in customer service.
  • Excellent interpersonal skills.
  • Attention to details and desire to learn
  • High sense of responsibility and enthusiasm.
  • Ability to work independently and in a team.
  • Flexible, adaptable to new changes.
  • Experience in device/application troubleshooting is highly preferable.
  • Having certain knowledge about cryptocurrency would be an advantage

How to apply

Please send your resume to email: hr@kyber.network

To apply for this job please visit kyber.vn.

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